I’m No Expert…

Well it’s been 1 week since starting up my new iMAC,  transferring files from my PC and getting to work. My first impression was “What the hell did I just do”? I was completely lost in a very strange land. I couldn’t find my way from one file to another. In fact I couldn’t find a file. And no anti-virus software? I felt naked. What was I thinking?

I initially set up the system with my PC habits and know-how. Even tough I read the Switch to MAC and MAC 101 articles  on the apple web site, I was holding on to my PC habits. I even configured my mouse with a right click. But MAC offers smoother and easier OS. So I started trying some of these out and getting tips from a few MAC experts. You know what, I like it. I’m even starting feeling secure without antivirus software. It turns out Snow Leopard the new apple OS has spyware/malware protection. So I guess the transition is going smoothly.

The differences in using Office for MAC vs PC are minimal. Entourage vs Outlook is the biggest difference with more custom preferences with Outlook. I guess Microsoft likes their PC customers better than their MAC customers. Anyway soon I’ll be trying Quickbooks and Quicken for MAC, I’ll let you know how that turns out.

Tags: Home office by Jay Stuart
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How many times have you called customer service and got transferred overseas? Nine out of 10 you can barely understand the customer service agent and they cannot understand you either. It’s infuriating.

Recently I bought software from Adobe. The sales agent was efficient, helpful, knowledgeable, and above all from right here in the USA. Shortly following the sale I needed some help with getting onto their web site. I called the sales agent back who explained she was not familiar with the process and transferred me to customer service. Well that was a long transfer because I ended up with a customer service agent in India, who I could not understand and could not understand me. I won’t bore you with the details of that conversation.

What I will ask is if companies think these overseas representative are good enough to help us with service issues, why don’t they let them handle the sales too? Of course not. And I’ll tell you why not, because if you got on the phone with an overseas representative who could barely speak English you would probably hang up and not buy the product.

I would really like to see a company go truly global. Let their sales office be stationed somewhere in India and let customer service come back to the USA. Then I can write a blog about the apathy of the American customer service agent.

Tags: Economy by Jay Stuart
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For the past 11 years I have been a PC user. I switched from MAC in 1998 because at the time a PC offered me more software options. My current Dell computer (my second one) is 7 years old has 1GB of RAM and crawls and stalls. I have Windows XP and my Office software is from 2002. Now I’m going back to MAC, here’s how it happened. [Read more →]

Tags: Home office by Jay Stuart
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